Below is a list error messages that can occur when expense reports are submitted to Payroll.
Invalid/Inactive Earn Code
When an Owner, Admin or Bookkeeper exports a report to Payroll, and receives the error message "Invalid/Inactive Earn Code" this is due to the payroll codes in TriNet Expense.
Two reasons that would cause this error:
- The Payroll Codes for the Categories in TriNet Expense have yet to be setup. To setup Payroll Codes click here.
- The Payroll Codes need to be updated by following directions below. Directions can only be performed by a Company Owner or Admin.
1. Login to TriNet Expense
2. Go to Settings > Company Settings > Categories
3. Re-select the Payroll codes for all categories and subcategories
Once this is corrected the reports can be resubmitted to Payroll.
TriNet Security Error
When an Owner, Admin or Bookkeeper exports a report to Payroll, and receives the error message "TriNet Security Error" this is due the role assignment in TriNet.
In order for a person to submit reports to Payroll for their company they must be either a Company Owner, Admin or Bookkeeper in TriNet Expense and have the Payroll Entry role assigned to their account in TriNet.
If they do not have the Payroll Entry role in TriNet, then they will receive the TriNet Security Error.
This error only pertains to the person who is submitting the reports to Payroll, it is not due to the owner of the expense report that is being submitted to Payroll.
No Payroll Configuration Found for this User
When an Owner, Admin or Bookkeeper exports a report to Payroll, and receives the error message "No Payroll Configuration Found for this User" this is due to the user's payroll integration not auto-activating.
No Payroll Configuration Found for this User means the user's expense account is not integrated with payroll.
To resolve, the user must successfully SSO from TriNet to TriNet Expense by following the directions below:
(Note: Directions below only work if the employee's work email in TriNet matches their email in TriNet Expense.)
1. Login to TriNet
2. Account must be in Employee View (upper right corner)
3. Click "Money" tab in left menu bar
4. Click "Expenses"
User will be redirected to TriNet Expense account, no further action is needed. The Payroll Integration will auto-activate after the instructions above are followed.
Once the instructions have been completed the Owner, Admin or Bookkeeper can submit the report to payroll.
How can an Owner or Admin check to see who else has not activated Payroll?
To check who has activated payroll within TriNet Expense in your company, follow the directions below.
- Login to TriNet Expense
- Click on the "Settings" tab in the top menu bar
- Click on the "View User Integrations" tab in the left menu bar
- Under Installed column, "yes" = activated payroll and "no" = payroll not activated
For those users who have "no" listed under Installed column will need to follow the directions outlined above to complete a successful SSO from TriNet to TriNet Expense.
Report Failed to Export
When an Owner, Admin or Bookkeeper exports a report to Payroll, and receives the error message "No Payroll Configuration Found for this User" this is due to a system issue with TriNet Expense.
Contact the TriNet Cloud Support team at firstname.lastname@example.org or 800-638-0461 to report issue.
Do not continue to submit or resubmit reports to Payroll it will cause the reports to export multiple times causing duplicates on the payroll.
When an Owner, Admin or Bookkeeper exports a report to Payroll, and receives the error message "Invalid/terminated employee" this is due to the employee who is the owner of the report being terminated in TriNet.
Reports for employees with a terminated status cannot be submitted to Payroll and must be reimbursed outside of TriNet.