TriNet Expense is currently experiencing an issue with credit card transactions downloading as negative amounts.
Issue: For credit cards that are integrated with TriNet Expense (newly added or existing) when transactions automatically download they are marked as a negative (-) amount. Typically, the credit card transactions that download are positive amounts, and only credits are downloaded as negative amounts. Currently, all transactions are downloading as negative amounts.
Workaround: We have two recommended workarounds:
1. When transactions are downloaded to the Active Expenses page, you are able to edit the expense line and remove the negative (-) sign from the amount field. Click Save for the expense to retain the positive amount.
2. Go to the Accounts tab in TriNet Expense, set all of your credit cards to "Do Not Import." This will stop transactions from downloading to your account. Then utilize our CSV import feature, to upload transactions downloaded from your bank account. When this issue is resolved, you can change your credit card to "Import Data" to resume the download of transactions.
This issue has been resolved, all transactions from credit cards will download as positive amounts unless the transaction is a credit/refund then it will download as negative. This is the intended design of the feature. If you are still experiencing issues please email email@example.com.