Currently, TriNet Expense is experiencing issues with the American Express financial institution integration. The cause of these issues is related to the aggregation of transactions through our credit card vendor (third party affiliate which facilitates the connection between bank accounts and TriNet Expense). All matters have been escalated with our credit card vendor who is working swiftly to resolve the matter.
This is an overall issue with the American Express connection. If you are experiencing either of the following issues, please feel free to reach out to firstname.lastname@example.org or check back here to this page for updates.
1. Receiving Null error when attempting to add American Express credit card on the Accounts page in TriNet Expense.
2. Transactions stopped downloading, clicked "Update" button and now receiving recurring MFA questions.
As soon as the credit card vendor's engineering team has resolved this issue we will update this page. We are hopeful that the resolution will not take long, but we do not currently have an ETA. If it is urgent that you get your transactions in your expense account we recommend importing a CSV file of the transactions to your expense account. We have attached a PDF illustrating how to upload a CSV file to your account.