If you have a negative number (credits & payments) coming from your bank or credit card, ExpenseCloud will display the amount as a negative number. The negative number will subtract from the report amount, pre-paid, and amount due to employee totals in the report.
Please note: When we download expenses from your credit card, every bank is a little different displaying negative data. Some send it to us with negative numbers so you will need to revert the card as a "debit" card to download the transactions as a positive number.
If you have already reimbursed an employee for an expense and that expense has now been cancelled, please work with your Client Success Partner to complete an Overpayment Agreement and discuss options.