With the name change to TriNet Expense and the constant updating we do to our site, some users may have issues with old files getting stuck in their cache.
What is a cache?
"Every web browser stores web pages, images and other downloaded content on the computer. This is called the browser's cache. Clearing it occasionally or regularly can protect your privacy and free up some space in your computer. Since every browser is different, the following sections will outline the steps involved in clearing the cache for several popular web browsers." --http://www.wikihow.com/Clear-Your-Browser's-Cache
What are cookies?
"A cookie is a small data file stored on a computer for various tracking purposes by websites and advertisers. Cookies are useful because they allow you to leave a website and then return later, easily resuming your session because your password and ID are stored in the cookie." -- http://www.ehow.com/info_8452692_computer-cookie.html
Version 9, 10 or 11:
If you are still having trouble, keep in mind our site is tested against the most recent versions of web browsers on a regular basis. If you're using an older browser (this means you Internet Explorer 7 users), we recommend you update to the most recent version & open a ticket on here for us to take a look.